Privacy Policy

In compliance with the applicable regulations on personal data protection and in accordance with Regulation (EU) 2016/679 on Personal Data Protection, pursuant to Articles 12, 13, and 14, this document aims to provide all necessary information regarding the processing of personal data of the users.

Data Controller

Pursuant to Article 4, paragraph 7, the Data Controller is: Move by Yes SAGL, with its registered office at Via Livio 12, 6830 Chiasso, Switzerland, represented by Milena Stucchi.

Purpose of Data Processing

Move by Yes informs you that the personal data collected directly from this website are processed for the following purposes:

1. User Registration and Authenticated Access

The data collected through the voluntary completion of the registration form by the user are necessary for:

• Correctly creating the user account for accessing the website.

• Allowing the user to manage requests, access special offers, request service bookings, and manage personal settings.

2. Quotation Requests

Data provided by the user will be used to finalize a travel package or accommodation/service quotation and send it to the provided email address.

3. Travel Bookings

Data provided by the user will be used to finalize the requested travel booking, including:

• Reservation services, assistance, and organization of travel.

• Registration with airlines, hotels, transfer, and excursion services.

• Subscribing to mandatory and/or optional insurance policies.

4. Satisfaction Surveys

Conducting anonymous surveys to improve service quality.

5. Newsletters

Sending informational and promotional newsletters via email about Move’s offers.

6. Administrative and Control Activities

Management of operational and administrative activities.

7. Statistical Purposes

Processing data exclusively through aggregation or anonymization.

8. Dispute Management

Handling legal or other disputes, if any.

9. Legal Obligations

Compliance with legal obligations, such as communications to public authorities.

10. Marketing Communications (With Consent)

Use of email addresses and/or phone numbers to send marketing communications, event promotions, and tourism-related activities.

Legal Basis for Processing and Data Provision

Pursuant to Article 6 of the Regulation (EU), data processing is lawful as it is necessary for the performance of contractual or pre-contractual obligations and does not require consent. Data provision is essential to fulfill the requested services.

For purposes 4, 5, 6, and 7, the processing is based on the Data Controller’s legitimate interest, as outlined in Recital 47 of the Regulation (EU).

Categories of Processed Data

The Data Controller processes:

• Personal Data: Name, contact details, and, where applicable, special categories of data (e.g., health conditions for service personalization).

• Browsing Data: IP addresses and technical data used solely for statistical and functional purposes.

Data Processing Methods

Data may be collected, recorded, stored, consulted, modified, and used through secure methods, both electronically and manually. Processing will comply with the principles of lawfulness, transparency, and fairness as outlined in the General Data Protection Regulation.

Data Recipients

Recipients may include:

• Travel service providers (e.g., airlines, accommodations, transfer services).

• External consultants and auditors.

• Insurance companies for optional and/or mandatory policies.

• Public authorities and financial institutions.

Data Transfer Outside the EU

For trips abroad, data may be transferred outside the EU to fulfill the contract, subject to the user’s consent when necessary.

Data Retention

Personal data will be retained for the time necessary to fulfill the purposes outlined and to comply with legal obligations.

User Rights

Users have the right to:

• Access, rectify, or delete personal data.

• Limit or oppose data processing.

• Request data portability.

• File a complaint with the appropriate data protection authority.

Requests can be addressed to: Move by Yes SAGL, Via Livio 12, 6830 Chiasso - CH, or via email at admin@gruppo-move.com.

Defense in Legal Proceedings

The Data Controller reserves the right to process personal data for legal defense or in response to unlawful activity.